Student Complaint Resolution

A grievance is a student allegation that a college decision or action is discriminatory or has a negative effect on the student’s status at the college. Carteret Community College desires to resolve student grievances, complaints, and concerns in a timely, fair, and amicable manner in accordance with College policies.

Traditional or online learning students attending CCC who would like to resolve a grade-related or non-graded-related complaint should follow the Student Grievance Policy in Chapter 3.14.

Students not residing in North Carolina and enrolled at CCC may submit complaints to the North Carolina State Education Assistance Authority only after completing the complaint process established by the institution attended by the student. A student may file a complaint with the regional accreditor named above, Portal Entity, and/or State if they are not satisfied with the results of the institution’s complaint process.